Refund policy

Return & Refund Policy

We want you to love your Velique purchase. If you're not completely satisfied, we're here to make it right.

Our 30-day guarantee
You have 30 days from the date of delivery to request a return or refund. Because we stand behind our product, this applies even if you've tried it. If the product isn't right for you, just let us know.

How to start a return
Email us at vveliquee@gmail.com with your order number and the reason for your return. We'll respond within 1-2 business days with next steps. Please don't ship anything back before contacting us. We'll let you know whether a return is needed and, if so, where to send it.

Refunds
Once your return is approved (and received, if a return is required), we'll process your refund to your original payment method within 5-10 business days. Depending on your bank, it may take a few additional days to appear on your statement.

Return shipping
If a physical return is required, return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect, in which case we cover it.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll arrange a free replacement or full refund right away, and you won't be charged for return shipping.

Non-returnable items
Gift cards and any items marked "final sale" are not eligible for return.

Questions?
We're happy to help. Reach us anytime at vveliquee@gmail.com.